Coast Mountain Bus Company
|Area served||Metro Vancouver, BC|
|Founded||April 1, 1999 (from BC Transit)|
|Fleet size|| 1316 (Conventional Bus)|
~172 (Community Shuttle)
|Number of routes|| 195 (Bus)|
|Annual ridership||236 million (2015)|
|Union|| Unifor Local 111 (Operators)|
Unifor Local 2200 (Mechanics)
Coast Mountain Bus Company, an operating subsidiary of TransLink, provides bus and SeaBus service in the Metro Vancouver area. The company commenced service on April 1, 1999 when the Vancouver Regional Transit System was split from BC Transit, thus creating CMBC.
- 1 Overview and History
- 2 Fares
- 3 Compass Card
- 4 Traditional Fare System
- 5 Current fleet summary
- 6 Retired, Leased and Demonstrator Fleet Summary (Incomplete)
- 7 External links
Overview and History
The Coast Mountain Bus Company was formed on April 1, 1999 when the Greater Vancouver division of BC Transit was split from the rest of the BC Transit network. Before its current name, it was called "BusLink" for 9 months during transition into TransLink.
Coast Mountain Bus Company provides service in all 21 municipalities that make up Metro Vancouver (the former Greater Vancouver area). These are: Anmore, Belcarra, Bowen Island, Burnaby, Coquitlam, Delta, City of Langley, Township of Langley, Lions Bay, Maple Ridge, New Westminster, City of North Vancouver, District of North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver, and White Rock.
The company also operates the SeaBus, three passenger ferries that move passengers from Waterfront Station, across the Burrard Inlet, to Lonsdale Quay in North Vancouver.
Service is provided using a large fleet of conventional diesel, trolley, and community buses, as well as three passenger ferries that move passengers from Waterfront Station, across the Burrard Inlet, to Lonsdale Quay in North Vancouver.
Vancouver Trolley Crisis
Shortly after the delivery of the New Flyer E40LFRs, the company experienced a major shortage after a power steering malfunction affected several of the new units. As a result, 65 units were pulled out of service and several units from other garages were transferred to Vancouver Transit Centre. In addition, a handful that had been retired were sent to the garages that had donated units. 2 Orion Vs from Central Fraser Valley Transit System, and 2 Orion Is from Chilliwack Transit System were also brought over.
September 2009 Service Changes
With the introduction of the Canada Line, express routes ("400-series") were canceled. This, in turn, allowed TransLink to reallocate the units to other routes, increasing frequency on routes such as 351 and South Delta routes such as 601.
Coast Mountain Bus Company, as well as other TransLink operating subsidiaries operate under a fare-zone structure. With the exception of daily, monthly, or annual passes, fares are valid for any direction of travel up to 90 minutes, including connections. All fares must be valid while on a TransLink vehicle - those without a proper fare are subject to a $173 infraction.
Age categories for fares:
Children under 5 years of age ride free when accompanied by an adult (maximum 4 children per adult). Different fares apply for West Coast Express.
The Compass Card is a stored value smart card used for payment of public transport fares in the Greater Vancouver Regional District. Testing began in 2012 and starting summer 2015, university students enrolled in the U-Pass BC program, members of the Canadian National Institute of the Blind, West Coast Express riders and those on welfare programs have successfully transitioned.
August 6, 2015 Announcement
On August 6, 2015, TransLink decided to start distributing Compass Cards to the general public. They also announced the temporary elimination the current zone fare structure. As of October 5, both adult and concession categories have been paying a single zone 90-minute fare for strictly bus service.  However, one can transfer from SkyTrain to bus using the same paper ticket, as long as the trip originated on SkyTrain. It was also announced that passengers will not need to tap out of the system when exiting a bus, except on the SeaBus, West Coast Express and SkyTrain.
Like all other tap-and-pay systems around the world, one must pay a deposit when obtaining their card.
| Compass Card
| Adult and
One can obtain a Compass Card through one of these methods.
- Compass Vending Machines (Adult cards only)
- 18 London Drugs locations 
- Compass Customer Service Centre (Stadium-Chinatown Station, open 7:30am-5:00pm weekdays)
- West Coast Express offices (Waterfront Station, open 6:45am-6:00pm weekdays)
- Customer Service phone line
- Compass website
- Traditional FareDealers (Initial deposit or cards preloaded with $10)
Upon purchasing the card, users will need to register their card at the website for the following benefits:
- AutoLoad (for monthly pass users or Stored Value to top up when balance reaches below $5)
- Balance protection & history for tax benefits
Trips paid for using stored value have the same value as the current FareSavers. One can purchase the following using stored value.
- Compass paper tickets (Useful when travelling with others who do not have the Compass Card)
- Exit Tickets (If said user loses their ticket or has stayed on the SkyTrain network longer than 120 minutes)
Regular Fares are in effect Monday to Friday until 6:30pm and Discount Fares are in effect Monday to Friday after 6:30pm and all day Saturday and Sunday/Holidays.
Despite the change to the fare structure on October 5, the value of all Monthly passes have not changed. However, one can still load these such products onto his or her card.
An update released on November 18, 2015 mentioned that the last month for people to buy a paper monthly pass is December. All monthly products transitioned to Compass Products as of January 2016.
Peak hours are normal weekdays from the start of service until 6:30pm.
DayPasses are valid from the start of the service day to the end of the service day. Therefore, any transfer from a NightBus to a normal route on the following service day is not valid. Along with the paper FareSavers, the paper version of these such tickets have stopped selling at the end of January 2016. One can still load these products onto his or her Compass Card.
Translink offers students at participating post-secondary institutions (including SFU and UBC) a separate fare category, known as "U-Pass BC." Loaded onto Compass Cards, students are able to access all types of transportation offered by Translink, across zone boundaries. Students pay $41 per month, as part of their fees payable to their post-secondary institution. Enrolment in the U-Pass program is mandatory, though "a limited number of exemptions [is] set by each post-secondary institution and their respective student association."  Students must also carry their Student ID Card, which may serve as verification during fare inspections. U-Pass was previously offered as a separate product but fully transitioned to Compass Card in August 2013. Compass Cards must also have a stored value above or equal to $0 or the pass will not work.
Traditional Fare System
As of February 2016, vendors have stopped selling traditional products in favour of the Compass Card. Riders who wish to turn paper products into Compass products may do so at the offices at Stadium-Chinatown Station on weekdays from 7am-5pm.
Peak hours are normal weekdays from the start of service until 6:30pm. All Compass fare gates are now closed, and any transfer from bus to SkyTrain or SeaBus is invalid. However, any transfer from SkyTrain or SeaBus to Bus will be valid. Thus, one is now unable to purchase a multi-zone ticket from a bus.
Passengers are encouraged to learn how to use the Compass Card instead in order to benefit from savings. Passengers are also warned not to use cash fares purchased from a bus as all gates are now closed . As mentioned above, tickets purchased from a bus are not transferable to the SkyTrain (which defeats the purpose of multi-zone cash fares on buses).
Bus Only travel*
Regular fares are in effect Monday to Friday until 6:30pm and discount fares are in effect Monday to Friday after 6:30pm and all day weekends/holidays.
* Not valid for SkyTrain or SeaBus transfers
** Multi-zone purchases available only from Compass Ticket Vending Machines and are valid for multi-mode transfers
Current fleet summary
As of 1996, all conventional buses (except trolleys) are numbered in the "permanent" numbering system, with the first letter in the fleet number denoting its garage. The first 2 numbers for buses built in 2012 or later denote the year the bus' batch was ordered. Though some inconsistencies arise once a bus is transferred, the prefix is usually fixed weeks after the bus is transferred (though this is not the case should the transfer be a temporary loan, for example the buses moved around during the C40LFR crisis of Winter 2016)
As of 2008, all units are equipped with a voice announcement system to aid those visually impaired and who are unfamiliar with the region. This also allows operators to drive without having to make announcements. GPS technology is used to detect a unit's location in relation to its next stop.
Vancouver is the last city in Canada to operate trolleybuses in revenue service as of May 2009.
19 ML 3550 K/4
19 ML 3550 K/4
19 ML 3550 K/4
|(2)||2018||Nova Bus||LFSe||TM4 SUMO HD||Yes||$7 million funding for a trial of 4 electric buses approved by Metro Vancouver Board Of Directors  |
|S302-S356||2008||GMC/ElDorado||C5500/Aero Elite||GMC Duramax 6.6L||Allison 1000 with Telma retarder||Luminator Horizon||No|
|S357-S380||2009||GMC/ElDorado||C5500/Aero Elite||GMC Duramax 6.6L||Allison 1000 with Telma retarder||Luminator Horizon||No|
|S381||2011||Chevrolet/ElDorado||G4500/Aerotech||GM Vortec V8 6.0L gasoline||No||
|S382-S393||2012||Chevrolet/ElDorado||G4500/Aerotech||GM Vortec V8 6.0L gasoline||Yes|
|S1305-S1315||2013||Chevrolet/ElDorado||G4500/Aerotech||GM Vortec V8 6.0L gasoline||Yes|
|S1322-S1325||2015||Chevrolet/ElDorado||G4500/Aerotech||GM Vortec gasoline||Yes||
|S501-S544||2014||Chevrolet/ElDorado||G4500/Aerotech||GM Vortec gasoline||Yes||
Coast Mountain Bus Company also operates 3 passenger ferries known as the SeaBus fleet. Beginning operation in 1977, the 2-zone service connects the major transportation hub at Waterfront to Lonsdale Quay. Service is 15 minutes from 6am-7:45 pm Monday to Saturday and every 30 minutes from 8am-11pm on Sundays and holidays. Weekend service frequency is increased in the summer months. The crossing takes around 12 minutes and also offers a vast selection of scenery from multiple angles on the Burrard Inlet.
|Burrard Pacific Breeze||2009||Esquimalt Graving Dock (Victoria)||
|Burrard Otter II||2014||Damen Shipyards Group in Netherlands||
Retired, Leased and Demonstrator Fleet Summary (Incomplete)
|2701-2947||1982-1983||Flyer||E901A/E902||General Electric||Rollsign||All retired from revenue service in March 2008
|S001-S002||2000||Ford/Corbeil||E-350/minibus||Ford Powerstroke 7.3L||Ford TorqueShift||None|
|S002 (1st)||1992||Ford||E-350||Ford Powerstroke 7.3L||Ford TorqueShift||None||
|S002 (2nd)||2002||Ford/Girardin||E-350/MBC-II||Ford Powerstroke 7.3L||Ford TorqueShift||None|
|S003-S004||2002||Ford/Goshen||E-550/?||Ford Powerstroke 7.3L||Ford TorqueShift|
|S006-S012||2002||Ford/CBB||E-450||Ford Powerstroke 7.3L||Ford TorqueShift|
|S013-S017||2002||Ford/CBB||E-450/Polar V||Ford Powerstroke 7.3L||Ford TorqueShift|
|S018-S056||2003||Ford/CBB||E-450/Polar V||Ford Powerstroke 6.0L||Ford TorqueShift||
|S057-S059||1996||Ford/Champion||E-450/?||Ford Powerstroke 7.3L||Ford TorqueShift|
|S060-S061||1997||Ford/Champion||E-450/?||Ford Powerstroke 7.3L||Ford TorqueShift|
|S062-S102||2004||Ford/CBB||E-450/Polar V||Ford Powerstroke 6.0L||Ford TorqueShift||
|S200-S236||2005||GMC/ElDorado||C5500/Aero Elite||GMC Duramax 6.6L||Allison 1000
with Telma retarder
|S237-S257||2006||GMC/ElDorado||C5500/Aero Elite||GMC Duramax 6.6L||Allison 1000
with Telma retarder
|S258-S301||2007||GMC/ElDorado||C5500/Aero Elite||GMC Duramax 6.6L||Allison 1000 with Telma retarder||Luminator Horizon||
|S400||2010||GMC/Arboc||G4500/SOM28D||GMC Duramax 6.6L||
These next 3 series of shuttles have had various problems with gas fumes leaking into the cabin area, and have been pulled out of service after two to four years of service. All of these were allocated to Port Coquitlam. 
|S410-S434||2012||IC Bus||AC Series||International MaxxForce 7||Allison 1000 Series||Yes|
|S435-S464||2013||IC Bus||AC Series||International MaxxForce 7||Allison 1000 Series||Yes|
|S465-S471||2014||IC Bus||AC Series||International MaxxForce 7||Allison 1000 Series||Yes|
- Coast Mountain Bus Company (Wikipedia)
- Official Coast Mountain Bus Company Website
- TransLink Website
- BusShots (Chris Cassidy & Laura Wilby)
- Trans-Vancouver (David Lam & George Prior)
- Vancouver Transit Gallery (Bill Wong)
- TransLink Photos (Josh Novosad)
- Neopas's Gallery - Transit in British Columbia (neopasturquoise)
- Dennis's Gallery (Dennis Tsang)
- BusPics (Ernest Ng, William Chen, Elfren Ordanza, Christian Ordanza, Jimmy Yang)
- Buzzer Blog (Jhenifer Pabillano)
- Canadian Public Transit Discussion Board: BC Section
- Canada Line Photography (Tafyrn and Seamora Palecloud)
- Compass Project moves ahead this fall, translink.ca, retrieved 06-08-2015
- London Drugs Compass Vending Machine Locations, translink.ca, retrieved 11-10-2015
- Compasscard.ca, Compasscard.ca, retrieved 11-10-2015
- Testing all gates closed at Sperling-Burnaby Lake Station today, translink.ca, retrieved 04-02-2016
- TransLink Open Board Meeting, June 23, 2017. Dated June 23, 2017, retrieved on August 18, 2017.
- Canada Sets the Course with Zero Emission Demonstration Trial, masstransitmag.com, retrieved 18-08-2017
- Bus Drivers sick from exhaust fumes from Navistar Shuttles, cbc.ca, retrieved 15-09-2015
- TransLink to replace diesel buses that made people feel ill, Vancouversun.com, retrieved 2015-11-01