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Miscellaneous TTC Discussion & Questions


Orion V
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2 hours ago, blue.bird.fan said:

When I try to access the website, it still shows me the old one.

Hmmmm. I was surprised when I tried it overnight and got a new site. Had not heard of a new site going live. I try it now (11am) and it is the old site, though on my computer the page keeps refreshing. Must still be working on the changeover. Guess wait and see when the new site will be live full-time. There is a release (https://ttc.ca/TTC_Accessibility/New_Website.jsp) on the old site that says the new site is coming "this week". Sooooo there is a full seven days for them to deliver.

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26 minutes ago, blue.bird.fan said:

The new TTC website has been relaunched on my end.

 

14 hours ago, blue.bird.fan said:

Trying to access route schedules was painfully slow.

Yes, it's been relaunched, but it's still painfully slow, and sometimes times-out/fails to load.

951713446_ScreenShot2021-10-22at11_43_45PM.thumb.png.0a613c32658e3b97411461c298ab61fd.png

 

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Seems to be loading well - but good grief, it's awful! Instead of seeing everything you want in one place - like a page, it's like you only ever see a part of it, blown up to the point, where it's difficult to comprehend anything? The font is beyond massive. There's huge pictures everywhere that don't seem to have any function. Even on a laptop monitor, it seems to have been designed for someone trying to read it on their telephone. Which is bizarre, given the old website had separate website and telephone versions.

More awful service from TTC.

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I'm not sure the old site needed redesigning, but I don't really see any ground breaking problems with the new design. I think it's fairly intuitive and straight forward, took me less than 30 seconds to find route information, which at the end of the day is all that is really important to me. I don't go to the TTC for award winning website design.

One nice to have would be to be able to punch in your route of choice right from the homepage, there's a touch too many steps going on right now to make it efficient when you're in a hurry. And it would be nice if the "latest news" section had some teaser images, the way they've gone about it now looks very cheap.

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On 10/23/2021 at 4:49 PM, nfitz said:

Seems to be loading well - but good grief, it's awful! Instead of seeing everything you want in one place - like a page, it's like you only ever see a part of it, blown up to the point, where it's difficult to comprehend anything? The font is beyond massive. There's huge pictures everywhere that don't seem to have any function. Even on a laptop monitor, it seems to have been designed for someone trying to read it on their telephone. Which is bizarre, given the old website had separate website and telephone versions.

More awful service from TTC.

Web development has been moving away from separate desktop & mobile versions to a unified design system, in part because you're not having to maintain two separate sites. This isn't unique to the TTC website.

Unfortunately, desktop & laptop users these days are the minority. Most people looking at websites are on mobile devices; this is well known among the web development community (we have the analytics data), and designs are now reflecting that.

Even my own personal website, which was designed with only desktop in mind, sees about half of it's traffic come over mobile devices.

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1 hour ago, Archer said:

Web development has been moving away from separate desktop & mobile versions to a unified design system, in part because you're not having to maintain two separate sites. This isn't unique to the TTC website.

Unfortunately, desktop & laptop users these days are the minority. Most people looking at websites are on mobile devices; this is well known among the web development community (we have the analytics data), and designs are now reflecting that.

That's just absurd. I'm not sure how TTC can be reducing the accessibility of their website, simply to save some $ maintaining it. I thought there was a move towards increased accessibility - not away from it.

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2 hours ago, nfitz said:

That's just absurd. I'm not sure how TTC can be reducing the accessibility of their website, simply to save some $ maintaining it. I thought there was a move towards increased accessibility - not away from it.

I'm pretty sure accessibility doesn't mean making it neat and have everything clustered on the screen at the same time, which was the problem with the old site.

This site is designed to make it easier for people with vision loss to read and for blind people to use Text To Speech services. 

The old site was created with a structure of the early 2000s which was badly outdated. Scripting is limited. Schedules, route stops and route maps were all on separated pages. They meant they had to update thousands of pages to simply add a new route to the sidebar. This modern site simply requires an update to one place with all routes linking to it.

This site does have badly outdated info and issues that hopefully the can sort out in a month or so. The schedules are hardly to read as you can't easily distinguish each branches as they are no longer coloured. 

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Saw the website and didn’t update any individual route maps from the old site which still shows the pre-Feb/21 Bellamy map, and no updated maps for 70, 121, 938, 943, 960 and 968.

Its also missing service summaries, tenders and bids, the search bar and the Coupler magazine. How long until they fix the whole website?

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Just now, Xtrazsteve said:

I'm pretty sure accessibility doesn't mean making it neat and have everything clustered on the screen at the same time, which was the problem with the old site.

This site is designed to make it easier for people with vision loss to read and for blind people to use Text To Speech services. 

The old site was created with a structure of the early 2000s which was badly outdated. Scripting is limited. Schedules, route stops and route maps were all on separated pages. They meant they had to update thousands of pages to simply add a new route to the sidebar. This modern site simply requires an update to one place with all routes linking to it.

This site does have badly outdated info and issues that hopefully the can sort out in a month or so. The schedules are hardly to read as you can't easily distinguish each branches as they are no longer coloured. 

I'm pretty sure accessibility means making it accessible. The problem here doesn't seem to be vision issues versus non-vision issues. It seems to be making a website so it only works well for telephones - which is cost saving.

It should be easy enough to make a website that works better for those with no vision problems, that also works well when the font size is increased (which I certainly do from time to time with my increasing old-age related vision problems), and is also screen readable.

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11 hours ago, nfitz said:

That's just absurd. I'm not sure how TTC can be reducing the accessibility of their website, simply to save some $ maintaining it. I thought there was a move towards increased accessibility - not away from it.

What in the sweet hell are you talking about?

 

The advantage of a unified website design - such as the TTC's new site - is that it can be easily customized to the device being used. The information that it is displaying is the exact same regardless of what is being used to display it. (For the record, the last site also featured this.)

 

We get it....you don't like change. But to claim that it is somehow "less accessible" is nothing short of bonkers.

 

Dan

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3 hours ago, smallspy said:

We get it....you don't like change. But to claim that it is somehow "less accessible" is nothing short of bonkers.

I'm finding it far more difficult to find stuff. How is noting that it's less accessible to me, bonkers?

I just looked on my Android. Looks worse on there too ... little to see when you open, and then you have to scroll past a massive TripLinx (why??) box.

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20 hours ago, nfitz said:

I'm finding it far more difficult to find stuff. How is noting that it's less accessible to me, bonkers?

I just looked on my Android. Looks worse on there too ... little to see when you open, and then you have to scroll past a massive TripLinx (why??) box.

Finding something harder to use because it is different that what you are used to is not "less accessible".

 

Dan

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6 hours ago, smallspy said:

Finding something harder to use because it is different that what you are used to is not "less accessible".

It's not because it's different than what I'm used to. The previous upgrade was very different than what I was used to; it was much more accessible, I found it easier to use, and I applauded it.

This is different, and, by definition, is less accessible - it's not as easy to access the information I want.

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On 10/20/2021 at 11:17 PM, Tom1122 said:

I went out to try to ride the automated bus shuttle out of Rouge Hill between 2:00 and 2:30 but the bus didn't show up. Is they still running the automated bus shuttle?

Also, any chance it would be out Sunday?

It will be out on Sundays in the future, not sure about this Sunday though, but on the page it also says passenger service won't start until late October-early November

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TTC has been hit with a ransomware attack, similar to ones that have been hitting many North American transit agencies frequently in the last year. 

Image

From the article: "According to the TTC, they experienced loss of their Vision system which is used to communicate with vehicle operators, forcing them to use a backup radio system. They also lost vehicle information used to update trip planning apps and Wheel-Trans bookings were unavailable. Internal email service was also affected."

https://toronto.citynews.ca/2021/10/29/ttc-says-it-was-the-victim-of-ransomware-attack/

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15 hours ago, Orion VI said:

TTC has been hit with a ransomware attack, similar to ones that have been hitting many North American transit agencies frequently in the last year. 

Image

From the article: "According to the TTC, they experienced loss of their Vision system which is used to communicate with vehicle operators, forcing them to use a backup radio system. They also lost vehicle information used to update trip planning apps and Wheel-Trans bookings were unavailable. Internal email service was also affected."

https://toronto.citynews.ca/2021/10/29/ttc-says-it-was-the-victim-of-ransomware-attack/

First STM, then STO, now the TTC....  I'm not liking this pattern.

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3 hours ago, sdgta2008 said:

First STM, then STO, now the TTC....  I'm not liking this pattern.

The pattern seems to be alphabetical - but are they spelling it out, or just using the abbreviation. If the former, than Translink should watch out! If not, then Victoria is next.

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