Okay, could you do a better job?
Could you, taking into account ALL the parameters OC Transpo must fall within and make the company better than what it is now? This includes, but is not limited to...
managing a thousands-strong, multi-skilled, unionised workforce including front-line operators, mechanics and attendants, custodial and facilities staff, special constables, fare inspectors, supervisors, superintendents, office employees, among others,
keeping operational a public transit system plagued by delays as a result of infrastructure construction and expansion, related and unrelated general traffic, as well as ignorant non-vehicular road users,
being completely aware of the logistics surrounding, despite some recent changes, Ottawa's workforce being still largely concentrated downtown, commuting at roughly the same hours, and generally lacking in counterflow, resulting in the majority of required peak service being uni-directional,
all while operating within the constraints of and being unrealistically accountable to a city council that sets the budget and self-image as the bottom line.
oh, and also while being general manager of the entire Transportation Services Department, of which OC Transpo is just a part.
I don't know what you think running a transit service entails. I'm not a manager or a decision-maker on any level, but I can tell you from my own experience it's not a simple matter of reallocating a resource from A to B. If everything was predictable down to the second, down to one-digit, everything can be properly planned and appropriately budgeted. But it's not. Moving a bus off its planned route or modifying it can snowball into something greater than the original plan can cause. There are no giant pincers to pick up a bus to move it to another point like a blimp. Nor are there any whimsical methods of summoning extra operators and buses to a location at the second it's needed.
Do you know how many factors affect service daily, hourly, even down to the minute that are out of OC Transpo's control? Let's count. Traffic (which, in itself, varies greatly as well), construction, road closures (motorcades, infrastructure issues, collisions and other incidents, events), off-board emergencies, on-board emergencies and incidents, other emergencies (operators have lives, too), are the more oft-occurring.
As mentioned above, OC Transpo operates within the constraints of the city budget. If there are no extra funds, there is no extra service. People will complain. If there are extra funds, and extra service, but much less ridership than planned, people will complain. Either way, there is no pleasing everyone, and "closer to downtown" aren't the only residents that require transit service.
So, returning to our original point, could you do a better job? Taking all that, and more, into account, could you be the figurehead of a multi-faceted organisation with multiple decision-makers at various levels of the company, and be better at it than Mr. Manconi? Sure, it's just your opinion that he is not a good general manager, but to follow-up with nothing is just as bad.